Support Function Leader

1 week ago

Williamstown, South Australia beBeeCustomer Full time $120,000 - $143,000

We are a rapidly expanding global business, leading the way in product innovation and retail strategy. Our journey began in Australia, where we sold our first wallet in 2010.

Key Responsibilities
  • You will refine and enhance our current support function, introducing data-driven strategies to improve customer satisfaction, strengthen loyalty, and contribute to sustainable growth.
  • You will scale our support function intelligently, ensuring it remains a strategic function, not just a service. You will build scalable systems and balance exceptional service with commercial outcomes.
  • You will lead teams, transform support functions, and operate in a multichannel, global environment.
  • You will leverage technology to automate and streamline processes while prioritizing human interactions.
  • You will break down silos, ensuring customer insights shape product development, marketing initiatives, and operational decisions.
  • You will develop and empower teams, coaching, mentoring, and fostering an environment where individuals grow professionally.

This is a leadership role that demands strategic thinking, adaptability, and a passion for delivering outstanding customer experiences.

Core Values

  • We embrace diverse backgrounds and perspectives to remain agile and resilient.
  • We strive to make our hiring process inclusive for everyone, including individuals with disabilities.

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