Debt Recovery Specialist
4 weeks ago
Company Overview
SHRED-X is a leading provider of documentation, electronic products, and specialist fabric destruction and recycling solutions. As a fast-paced and rapidly growing company, we are committed to exceptional customer service and innovative practices.
Estimated Salary
$80,000 - $110,000 per annum, depending on experience.
Job Description
We are seeking a highly skilled Debt Recovery Specialist to join our team in Southport. The successful candidate will be responsible for debt recovery, while providing exceptional customer service through effective communication and negotiation skills.
Key Responsibilities:
- Making and receiving high volume outbound/inbound calls.
- Building strong relationships with customers.
- Problem-solving and objection handling.
- Creative negotiation of hardship solutions with customers.
- Maintaining accurate records of customer interactions and payment agreements.
- Providing exceptional customer service.
- Ensuring adherence to relevant laws, regulations, and company policies governing debt collection practices.
Required Skills and Qualifications
To be successful in this role, you will need:
- 3+ years' experience in Accounts Receivable or Debt Collections.
- Experience working with Accounts Receivable Software Packages is highly desirable.
- A high level of attention to detail and ability to anticipate issues.
- Excellent verbal and written communication skills.
- An enthusiastic and independent individual who excels at building customer relationships.
- A reliable, hard-working, and honest person with a mature approach.
- A team player with a proactive self-start mentality.
- A cheerful and professional telephone manner.
- A results-driven mindset with the ability to drive business outcomes.
Benefits
We offer:
- A competitive salary range of $80,000 - $110,000 per annum.
- Employee shopping discounts.
- Employee reward and recognition program.
- Company uniform.
- Employee Assistance Program.
Others
Please note that all applicants must undergo a Federal Police clearance check and be eligible to legally live and work in Australia. Shortlisted candidates will also be required to undertake a pre-employment medical assessment relative to their position and meet appropriate immunisation requirements, including COVID 19 vaccinations.
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