Debt Recovery Specialist

4 weeks ago


Mudgeeraba, Queensland, Australia Shred-X Full time
About Shred-X

Shred-X is a fast-paced and rapidly growing company providing complete documentation, electronic products, and specialist fabric destruction and recycling solutions for various businesses. We prioritize exceptional customer service and the development of innovative and sustainable practices.

Job Description

We are seeking an experienced Debt Recovery Specialist to join our team at our Southport branch. As part of our debt collection process, you will be responsible for making high-volume outbound and inbound calls to clients, negotiating hardship solutions, and maintaining accurate records of customer interactions.

This role requires excellent communication skills, attention to detail, and problem-solving abilities. You must have 3+ years of experience in accounts receivable or debt collections, with proficiency in accounts receivable software packages being highly desirable.

Key Responsibilities:
  • Make and receive high-volume outbound/inbound calls to clients.
  • Negotiate hardship solutions and maintain accurate records of customer interactions.
  • Build strong relationships with customers through effective communication and problem-solving.
  • Maintain up-to-date knowledge of relevant laws and regulations governing debt collection practices.
Requirements:
  • 3+ years of experience in accounts receivable or debt collections.
  • Proficiency in accounts receivable software packages (highly desirable).
  • Excellent verbal and written communication skills.
  • Able to work independently and as part of a team.
  • Demonstrate a results-driven mindset and ability to take on personal challenges.
What's In It For You?
  • Prioritizing employee well-being through our Employee Assistance Program.
  • Ongoing training and development opportunities.
  • Employee recognition and reward programs.

Please note that shortlisted applicants will be required to undergo a Federal Police clearance check, provide proof of eligibility to live and work in Australia, and undertake a pre-employment medical assessment.

We thank all applicants for their interest, but only successful candidates will be contacted directly.



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