Debt Recovery Specialist

4 weeks ago


Mudgeeraba, Queensland, Australia Shred-X Full time
Job Summary

We are seeking an experienced Debt Recovery Specialist to join our team at Shred-X, a fast-paced and rapidly growing company providing documentation destruction and recycling solutions for businesses.

The successful candidate will be responsible for assisting with debt recovery while maintaining exceptional customer service standards.

About the Role

This is a full-time opportunity based in Southport. The ideal candidate will have 3+ years' experience in Accounts Receivable or Debt Collections, with a high level of attention to detail and ability to anticipate issues.

The role involves making and receiving high volume outbound/inbound calls, building strong relationships with customers, problem-solving, and negotiating hardship solutions.

Key Responsibilities
  • Maintain records of all customer interactions and payment agreements.
  • Provide exceptional customer service and adhere to all relevant laws, regulations, and company policies governing debt collection practices.
Requirements
  • Experience working with Accounts Receivable Software Packages is highly desirable.
  • A great communicator with excellent verbal and written communication skills.
  • An enthusiastic, independent person who loves building customer relationships and providing exceptional customer service every time.
  • A reliable, hard-working, and honest person with a mature approach.
  • A team player and proactive self-starter who can work autonomously and drive business results.
What We Offer
  • A competitive salary range of $65,000 - $85,000 per annum, depending on experience.
  • Great benefits including employee shopping discounts, employee reward and recognition program, company uniform, and Employee Assistance Program.
  • Ongoing training and development opportunities.
Selection Criteria
  • Undergo a Federal Police clearance check.
  • Be eligible to legally live and work in Australia.
  • Undertake a pre-employment medical assessment relative to their position.
  • Appropriate immunisation requirements, including COVID 19 vaccinations.


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