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Growing Your Career as a Customer Service Expert

3 weeks ago

Newcastle, New South Wales, Australia beBeeCustomer Full time $40,000 - $60,000
Customer Service Professional

Pacific International Insurance is a dynamic cross-Tasman company with a diverse portfolio of insurance brands.

We are looking for an energetic, positive, and self-driven Customer Service Officer to manage and nurture a portfolio of customers.

As a key member of our customer service team, you will work alongside existing team members responsible for the insurance renewal process.

You will be supported with ongoing training and coaching to ensure you are set up for success in developing specialised skills in underwriting, risk assessment, sales, negotiation, and ensuring high-quality delivery of services.

Key Responsibilities:

  1. Connect with current and prospective customers through personalised inbound and outbound calls and emails.
  2. Deliver top-notch customer service by providing accurate and reliable information that exceeds expectations.
  3. Capture customer interactions and streamline administrative tasks with efficiency and precision.

Requirements:

  1. Exceptional service skills with a proven track record in nurturing and growing a portfolio of customers.
  2. Achievement-oriented with a passion for service.
  3. Excellent communication, attention to detail, and problem-solving skills.
  4. Ability to prioritise diverse tasks and work quickly and effectively to meet tight deadlines.
  5. Experience working in a collaborative team environment or independently and taking initiative.

Benefits:

  • Supportive, inclusive, and flexible environment that values work-life balance.
  • Competitive remuneration and variable rewards.
  • Wellbeing Program offering EAP, annual influenza vaccination, and annual wellbeing reimbursement.
  • Volunteer and support opportunities to make a difference in your local community.
  • Reward and Recognition Program offering monetary rewards and additional leave.

Why Join Us:

We are seeking a motivated and dedicated individual to join our team. If you are passionate about delivering exceptional customer service and have the required skills and qualifications, please apply with your resume and a brief cover letter.