Customer Service Leader

7 days ago

Melbourne, Victoria, Australia beBeeComplaintsManagement Full time $134,593 - $180,115

Our organization plays a vital role in the Victorian healthcare system.

We are focused on supporting Victorians to lead healthy lives.

This position offers an exciting opportunity to lead a team responsible for complaint management across our department.

You will provide authoritative guidance to colleagues on how to identify, handle and respond to complaints.

In addition, you will serve as a key point of contact for the Victorian Ombudsman regarding inquiries or investigations related to complaints about our department.

We are seeking a skilled professional with expertise in delivering customer service or complaints management functions within a public sector organization.

This is a unique opportunity to make a meaningful contribution towards enabling Victorians to be the healthiest people in the world.

Main responsibilities include:

  • Fostering growth and development among team members
  • Maintaining high standards of good people management
  • Effectively managing resources and optimizing performance
  • Understanding and responding to customers' needs
  • Developing and implementing organizational policies and procedures

Suitable candidates will have a tertiary qualification in fields related to law, information management, complaints management, public administration or other relevant fields.

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