Customer Service Representative

1 week ago


Ulladulla, New South Wales, Australia Australia Post Full time
About the Opportunity

Australia Post is a leading provider of postal and parcel services, and we're seeking a skilled and customer-focused individual to join our team as a Retail Customer Service Officer.

Key Responsibilities:

  • Provide exceptional customer service to our customers, ensuring their needs are met and exceeded.
  • Process customer transactions, including sales, returns, and exchanges, accurately and efficiently.
  • Manage high-value transactions, including cash, cheques, credit cards, and EFTPOS, with a high level of accuracy and attention to detail.
  • Conduct and process identity services transactions, including Australian Passport Interviews, in a professional and secure manner.
  • Promote our products and services to customers, identifying opportunities to upsell and cross-sell.
  • Assist customers with mail lodgements and associated costs, providing clear and concise information.
  • Build strong relationships with customers, understanding their needs and preferences.
  • Assist with administrative duties, including stocktaking and record maintenance, to ensure a high level of accuracy and efficiency.

About You

We're looking for a friendly, enthusiastic, and reliable individual who is passionate about delivering exceptional customer service. You'll need to have experience in customer service and/or cash handling, and be fit to lift up to 16kgs of mail regularly and stand for your shift.

What We Offer

  • We invest in our employees' growth and development, providing opportunities for training and career advancement.
  • We're committed to creating a culture of inclusivity, respect, and empathy, where everyone feels valued and supported.
  • We recognize and reward our employees' contributions to our success, providing a range of benefits and perks.


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