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Customer Service Representative

2 months ago

Ulladulla, New South Wales, Australia Australia Post Full time
{"title": "Retail Customer Service Officer", "description": "About the Opportunity

Australia Post is seeking a Retail Customer Service Officer to join our team. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.

About the Role
  • Fixed term part time role – 20 hours per week, Monday to Friday shifts between the hours of 11am-3pm
  • Relief role covering Batemans Bay & Ulladulla
  • 12 weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
  • Adult Pay Rate $27.48 increases to $29.37 after training + 12% Superannuation

You will be responsible for:

  • Providing exceptional customer service and sales experiences to our customers
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs
  • Assisting with administrative duties such as stocktaking and record maintenance
About You

We are looking for a friendly, enthusiastic and reliable individual who is passionate about delivering exceptional customer service. You will need to have:

  • Experience in customer service and/or cash handling
  • Be fit to lift up to 16kgs of mail regularly and stand for your shift
How We'll Deliver for You
  • We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
  • Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
  • We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from people of all ages, genders and backgrounds.

", "lang_code": "en-US"}