Technical Solutions Specialist
4 weeks ago
Unlock a world of possibilities with Microsoft, where customers come to us for innovative solutions beyond industry-leading products and services.
In our organization, we build trust and confidence by delivering seamless support experiences. Our team helps customers resolve issues quickly, prevent future problems, and demonstrate new ways to achieve more from their Microsoft investment.
We face challenges protecting customer data and leveraging hybrid and cloud solutions. To address these challenges, our organization enables our commitment to security strategy and customer needs.
We're seeking passionate individuals for this role. As a Technical Support Engineer, you'll own, troubleshoot, and solve complex customer technical issues, accelerating your career growth with problem-solving, collaboration, and research skills.
This flexible role allows up to 50% remote work, giving you the freedom to balance your personal and professional life.
Micorosft empowers every person and organization to achieve more. We innovate to empower others, collaborate to realize our goals, and build a culture of inclusion where everyone can thrive.
The estimated salary for this position is $85,000 - $110,000 per year, based on location and experience. If you're passionate about solving complex customer issues and collaborating with our team, apply now to join our dynamic organization
Responsibilities:
- You'll investigate and resolve complex customer technical issues, working closely with internal teams and using troubleshooting tools.
- You'll lead in building communities, sharing knowledge through readiness programs, technical coaching, and mentoring others.
- You'll develop your technical and professional skills to resolve complex customer issues through training and readiness.
- You'll engage with Microsoft Engineering/Supportability teams to investigate product defects and develop automation techniques and diagnostic tools driving product improvements.
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