Professional Services Consultant

1 week ago

Australia INFINITE BLU POOL SERVICES LLC Full time
About the Role

We are seeking a highly skilled Professional Services Consultant to join our team at Infinite Blu Pool Services LLC. As a key member of our customer success team, you will play a critical role in ensuring seamless onboarding and optimal utilization of our hospitality management platform, Guesty.

Key Responsibilities
  • Customer Onboarding: Lead the onboarding process, ensuring comprehensive system configuration, user training, and exceptional customer relationship management.
  • Relationship Management: Build strong relationships with key customers, becoming their trusted advisor and understanding their unique business needs.
  • Configuration and Optimization: Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer.
  • Training and Support: Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform.
  • Follow-Up and Escalation: Maintain regular follow-ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.
  • Technical Troubleshooting: Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.
  • Customer Needs Assessment: Understand customer business and technical needs, offering optimized configurations and best practice recommendations.
  • Feedback Loop: Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.
Requirements
  • Experience: 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company.
  • Technical Background: Strong technical acumen and analytical skills, with a proven track record of effective problem-solving and decision-making.
  • Communication Skills: Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities.
  • Project Ownership: Previous experience owning a project and being responsible for its success, preferably in a commercial setting.
  • Culture Fit: Humble and eager to learn, with a willingness to improve current working methods.
  • Time Management: Effective time-management skills, with the ability to handle multiple tasks simultaneously.
  • Adaptability: Quick to learn new products and technologies, staying updated with industry trends.
  • Customer Focus: Friendly, patient, and professional demeanor, ensuring a positive customer experience.

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