Dispute Resolution Specialist
2 weeks ago
The NSW Personal Injury Commission seeks a Dispute Officer to resolve disputes between individuals, workplaces, insurers, and employers. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
About the PositionThis is an exciting opportunity for a collaborative professional with experience in digital case management or customer management systems. The successful candidate will have a background in complex case management specializing in complaints, disputes, or insurance or customer service.
Key Responsibilities- Review and manage a portfolio of disputes using a digital case management system.
- Communicate with stakeholders about matters in your portfolio.
- Proactively manage your complex caseload to ensure cases are kept on track and on time.
- Participate in continuous improvement and learning initiatives.
- Provide support and advice to colleagues.
- You are a team player who thrives in a supportive environment.
- You have experience in digital case management or customer management systems.
- You have a background in complex case management specialising in complaints, disputes, or insurance or customer service.
- You can think critically to solve complex problems.
- You are detail-oriented and process-driven.
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