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Network Security Specialist

2 months ago

Brisbane, Queensland, Australia Superloop Full time
{"h1": "Network Security Support Engineer", "p": "At Superloop, we're committed to delivering better internet for Australian homes and businesses. As a Network Security Support Engineer, you'll play a critical role in ensuring the security and operational effectiveness of our network security systems and customers.

Your key responsibilities will include troubleshooting, maintaining, and providing customer support for our network security products, as well as identifying and resolving issues related to networks and offering solutions to avoid similar problems in the future.

You'll also be responsible for refreshing and managing the internal knowledge base to enhance comprehension of our products and address any repetitive issues effectively. Additionally, you'll contribute to product documentation and identify areas to improve the customer experience.

If you have experience in network security or a related field, particularly skilled in overseeing firewalls, proxies, and various other network systems, we'd love to hear from you.

**Key Requirements:**

* Strong knowledge in networking, particularly in areas including switching and routing
* Working knowledge of technical protocols, such as TCP/IP, DNS, HTTP, TLS, and SMTP
* Skills in configuring both wired and wireless networks, proficient with centralized authentication systems such as Microsoft Active Directory, and versed in various client-based operating systems, including Windows (client and server editions), MacOS, iOS
* Strong problem-solving skills

**What We Offer:**

* A dynamic and supportive team environment
* Opportunities for professional growth and development
* A competitive salary and benefits package

If you're passionate about network security and want to join a team that's dedicated to delivering better internet for Australian homes and businesses, apply now"}