Energy Industry Specialist

5 days ago

Perth, Western Australia beBeeCustomer Full time $80,000 - $120,000

The energy sector is on the cusp of a revolution, with companies pledging to achieve net zero carbon emissions by 2050.

Synergy, a leading electricity generator and retailer in Western Australia, is at the forefront of this transformation.

This is an exciting opportunity to contribute to the development of large-scale renewables and shape a more sustainable future for the industry.

As part of our commitment to becoming a net zero carbon emission business, we are investing in innovative solutions that will drive positive change.

We deliver secure electricity throughout the Southwest Interconnected System, serving non-contestable business customers with excellent customer service.

Role Summary: The Business Energy Advisor role involves managing inbound telephone queries from business customers, ensuring seamless experiences through clear language, active listening skills, and problem-solving capabilities.

Key Responsibilities:

  • Manage incoming calls, addressing customer concerns and delivering efficient personalised service when resolving billing, metering, new connections, and business movements queries.
  • Elevate the customer experience in each interaction, maintaining operational excellence.

Requirements:

  • Completion of year 12 certification
  • 12 months + experience in customer service, preferably in a call centre environment
  • Ability to work within a customer relationship system (CRM) and use other service technology tools
  • Previous experience in the energy-related industry would be preferred, but not essential

What We Offer:

  • Flexible work arrangements
  • Professional Development Opportunities
  • Purchased Annual Leave
  • Best practice parental leave

We strive to create a workplace where people feel valued, supported, and empowered to grow. Our focus on innovation, sustainability, and customer satisfaction makes us an exceptional place to work.

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