IT Support Supervisor

3 weeks ago


Mount Isa, Queensland, Australia Glencore Full time
Job Description

We are seeking a highly skilled IT Support Supervisor to join our team at Glencore. As a key member of our Information Systems and Technology team, you will be responsible for overseeing the overall compliance of the desktop environment, leading and mentoring a small team, and providing on-site support to Mount Isa sites.

Key Responsibilities:

  • Oversee the overall compliance of the desktop environment
  • Lead and mentor a small team
  • Provide on-site support to Mount Isa sites, resolving complex technical issues for IT hardware and software
  • Configuration, installation, testing, monitoring, and maintaining IT hardware and software
  • Proactively identify opportunities for improvement to IT support processes, tools, and services
  • Liaise with 3rd party support and PC vendors

Requirements:

  • Demonstrated experience within a leadership role
  • Excellent technical knowledge of PC/desktop hardware/internal components
  • High proficiency in supporting Windows 11 and the desktop environments
  • A strong understanding of ITIL based service desk systems
  • Highly effective interpersonal, customer service, and documentation skills
  • Tertiary qualifications in Information Technology will be highly regarded

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