Career Solutions Specialist

7 days ago

Adelaide, South Australia beBeeCareer Full time $60,000 - $80,000
Career in Customer Solutions

Ever wondered what a career in customer solutions could look like?

We are seeking a dedicated and motivated individual to join our team as a Career Solutions Specialist. In this role, you will play an important part in the future of our customers' financial well-being.

The role involves engaging with customers across different product portfolios to assist with recovering overdue balances from accounts. You will:

  • Negotiate and listen to our customers, referring for hardship assistance where appropriate or referring customers to seek independent financial advice.
  • You will be an advocate of change initiation and actively participate in continuous improvement ideas/activities to improve the customer experience & provide business benefits experience, meeting customer needs and balancing commercial outcomes.
  • May be required to support a customer through collections or hardship activities.

What's in it for me?

We want you to love what you do - and where you do it. You'll be paid competitively, while being in a great position to grow your career - with a range of online learning, training, and career planning tools available to you. Some of the best banking, wealth and insurance benefits that are out there will be on offer - and you can even take paid volunteer leave or secondments as well.

What do I need?

  • Strong administrative skills, able to assess and validate various documents and follow processes and policy, within a highly compliant environment
  • You are adaptable, resilient and strive working with limited supervision
  • Strong attention to detail confident identifying and investigating errors
  • Confident communicator - both written and verbal - able to build professional partnerships with internal and external customers

What's it like to work here?

When you join, you'll become part of the broader team - where we aim to be a friendly, switched-on team working for a single purpose - Helping Australians Succeed - it's what we do, who we are and why we come to work every day. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility

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