Training Operations Specialist

2 days ago

Sydney, New South Wales, Australia beBeeClient Full time $80,000 - $120,000
Role Overview

This position can be located in Sydney or Newcastle.

You will deliver training using various methods (face-to-face, Zoom, telephone and via remote desktop). You will leverage your industry experience around day-to-day operational activities of gaming venues, focusing on gaming, marketing, membership, cash flow, back-of-house procedures and digital content management. You will be required to liaise with internal teams and stakeholders as needed, with a mindset that enables you to analyze and prioritize issues and escalate when necessary. An optional on-call component is attached to this role.

Key Responsibilities
  • Provide pre- and post-installation training and support for venue management systems, applications and web-based products
  • Develop structured training courses and supporting documentation as required
  • Develop and maintain customer relationships
  • Update call tickets with necessary information in line with service levels and escalate when appropriate
  • Provide input into product development when required
  • Assist with operational acceptance testing on new and existing products
  • Collaborate with sales on new bids and tenders
  • Work effectively with customers, product developers, support and sales to provide instructional solutions for effective product use
  • Manage client calls using our call management system
  • Participate in and support the overall customer experience strategy

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