Service Desk Analyst

9 hours ago

Melbourne, Victoria, Australia Gpc Asia Pacific Full time

OverviewService Desk Analyst - GPC Asia Pacific - Full TimeJoin to apply for the Service Desk Analyst - GPC Asia Pacific - Full Time role at GPC Asia Pacific.This role involves working closely with IT Management teams to ensure IT Services (Levels 2-3) are supported and maintained.ResponsibilitiesEnsure IT Services are supported and maintained.Provide day-to-day 1st level IT Service Desk support to users via phone and IT Self Service PortalRecord and update incidents and service requests utilising Service Now in alignment with SLA guidelinesMonitor telephone queues and answer calls within SLA guidelinesProvide first call resolutions to incoming calls where possible using knowledge base articlesIdentification and escalation of High Priority incidents as requiredMandatory Technical SkillsMicrosoft Operating System support (Windows 10 & 11)Microsoft Office Application supportUser administration using Active Directory, etc.Experience/AdvantagesDelivery of support within an ITIL frameworkApplications deployed via CitrixLotus Notes and Office 365Mainframe (ZOS) and PSeries (AIX) operating systemsRetail Systems including Point of Sale equipmentWarehouse Management Systems and Financial SystemsSupply chain industries (retail, wholesale, distribution, transport)To be successful you will need to demonstrateA positive and can-do attitudeBe a dedicated team player with a strong customer focus and excellent communicationSome flexibility in working hoursAbility to build and maintain positive relationships with staff, users and suppliersAbility to work independently and use initiative to solve problems and achieve resultsLooking After YouWe are committed to ensuring our people are well looked after.
In addition to a rewarding and challenging career, we will provide:Staff discounts across the GPC Asia Pacific group of CompaniesPrivate health insurance discountsEmployee assistance programA safety-conscious work environmentParental leave top-up allowance to support working parentsPaid volunteer leaveAbout GPC Asia PacificMovement is in our DNA.
We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia.
Our brands include Repco, NAPA, McLeod Accessories and Motion Industries.
We are more than a parts and service company and aim to propel people forward.
With over 8000 team members in Asia Pacific and 60k+ globally, being part of Genuine Parts Company is a dynamic career path.
Learn more at your CV to our Careers Team by clicking APPLY.
Please note only short-listed candidates will be contacted.GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, veteran status, or any other protected characteristic.
GPC recruits based on ability, achievement, experience and conduct.DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: Information TechnologyIndustries: Motor Vehicle ManufacturingGet notified about new Service Desk Analyst jobs in Rowville, Victoria, Australia.
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