Service Delivery Specialist

2 weeks ago

Wollongong, New South Wales, Australia beBeeResponsibility Full time $50,000 - $70,000

Job Title: Service Delivery Specialist

The role of a Service Delivery Specialist is pivotal in ensuring exceptional customer service and support to our members and internal customers. As part of our team, you will be responsible for delivering top-notch service through various communication channels.

Key Responsibilities:

  • Engage with customers via phone, online, and other communication platforms to address their inquiries and resolve issues promptly and professionally
  • Process transactions and administrative tasks efficiently, adhering to Service Level timeframes
  • Support key operational functions such as Digital ID verification, online account fulfillment, and data validation
  • Contribute to Quality Assurance reviews on inbound contacts
  • Provide high-level professionalism and customer service to members, external parties, and colleagues
  • Resolving escalated customer complaints in a timely and professional manner
  • Investigate transactional/data or financial discrepancies, resolving them effectively or escalating as required
  • Adhere to all relevant policies, procedures, and regulatory requirements

About You:

  • A positive approach to work and collaboration within your team
  • Willingness to learn, adapt, take initiative, and identify areas for improvement and automation
  • Knowledge of financial products and services, as well as the laws and regulations governing deposits and investments
  • Customer service ethic, with ability to follow up and follow through to complete tasks
  • Effective communication skills, patience, and empathy to work with internal customers and members to resolve disputes
  • Ability to work methodically through high volumes of work with attention to detail
  • Good level of digital literacy, accurate data entry, numeracy, and computer skills

  • IT Service Delivery Specialist

    4 days ago

    Wollongong, New South Wales, Australia beBeeService Full time $60,000 - $80,000

    Job Title: IT Service Delivery SpecialistThis role is responsible for delivering high-quality customer support and technical expertise. As a technical expert in end-user computing, you will drive change to technical solutions and provide exceptional service to our customers.Key Responsibilities:Manage the Help Desk queue and resolve IT tickets...

  • Customer Service Delivery Specialist

    6 days ago

    Wollongong, New South Wales, Australia beBeeCustomer Full time $55,000 - $80,000

    Job OverviewWe are seeking a highly skilled Customer Service Delivery Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key Responsibilities:Maintain strong relationships with internal stakeholders to provide solutions and deliver...

  • Service Delivery Specialist

    1 week ago

    Wollongong, New South Wales, Australia beBeeContractManagement Full time $98,485 - $104,514

    Overview:We are seeking a strategic leader to oversee the procurement and delivery of essential services to residential and business customers.The ideal candidate will have expertise in waste management or related contracts and possess strong leadership and procurement skills.Lead major projects, including securing and delivering long-term contracts.Manage...

  • Care Delivery Specialist

    6 days ago

    Wollongong, New South Wales, Australia beBeeCare Full time $93,328 - $124,961

    Care Delivery SpecialistThe primary objective of this role is to support and inspire the team in delivering exceptional care services tailored to individual resident needs.Responsibilities:Advise Managers, SDAs/RNs and Care Staff on care delivery aligned with our model of care.Provide education in care areas and processes, and facilitate care delivery by the...

  • Systems Coordinator

    1 week ago

    Wollongong, New South Wales, Australia beBeeSupport Full time $80,000 - $100,000

    Business Support SpecialistChallenge Community Services is seeking a highly skilled Business Support Specialist to join our team. This role will be based in Unanderra but will oversee and support multiple sites across Sydney, Illawarra and Western areas.The successful candidate will have high-level analytical skills and a sound understanding of NDIS and...

  • Service Delivery Specialist

    1 week ago

    Wollongong, New South Wales, Australia beBeeCustomer Full time $42,500 - $63,350

    Operating multiple delivery vans, you will play a vital role in connecting diverse communities across Australia.About the Role:As a Delivery Agent, you'll transport customer orders safely navigating local neighborhoods during the day or night. You'll also assist with order picking and packing to meet high standards for delivery.About Your Skills and...

  • Service Delivery Specialist

    1 week ago

    Wollongong, New South Wales, Australia beBeeCare Full time $80,000 - $90,000

    Job RoleThe Client Services Coordinator is responsible for coordinating the delivery of services to clients.Update rosters and fill gaps in consultation with the Community Access Manager (CAM).Provide rostering and administrative support to the Allied Health team.Develop service agreements and quotes under the supervision of the CAM.Coordinate the onboarding...

  • Furniture Delivery Specialist

    1 week ago

    Wollongong, New South Wales, Australia beBeeFurniture Full time $60,000 - $85,000

    Furniture delivery specialists are required to ensure timely and safe transportation of furniture to customers across various locations. As a key member of our logistics team, you will be responsible for delivering high-quality products to meet customer expectations.Key Responsibilities:Pick up and transport furniture from warehouses to customers' homes,...

  • Logistics Delivery Specialist

    1 week ago

    Wollongong, New South Wales, Australia beBeeDelivery Full time $55,000 - $65,000

    Job Title: Logistics Delivery SpecialistAbout the Role:We are seeking a reliable and skilled Logistics Delivery Specialist to join our team. In this role, you will be responsible for ensuring that donated goods are recycled correctly and efficiently, and that every customer leaves with a good experience.You will work independently, utilizing your excellent...

  • Service Delivery Specialist

    1 week ago

    Wollongong, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

    Job OpportunityWe are leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future.The RoleYou will be the key customer representative to a dedicated portfolio of valued customer accounts, maintaining our high standards of service delivery and growing your professional knowledge with an iconic...