Head of Client Service Delivery Excellence

2 days ago

Melbourne, Victoria, Australia beBeeDelivery Full time $120,000 - $180,000
Job Title

A Senior Leadership Position: Delivering Exceptional Client Service Experience.

  • Key Responsibilities:
  • Design, execute and continually improve a service delivery model tailored to the needs of key clients, ensuring consistency, reliability and long-term value.
  • Lead client remediation efforts during times of disruption, acting swiftly to restore confidence and return clients to business-as-usual with minimal impact.
  • Owning and refining the incident management process, ensuring it is proactive, transparent and continuously improving to meet the highest standards.
  • Leverage data and insights to ensure clients maximise the value of their products and services, driving both satisfaction and strategic outcomes.

Work That Matters

This role requires a strategic vision and operational discipline to inspire high-performing teams, foster a culture of accountability and drive continuous improvement across all aspects of service delivery. The ideal candidate will cultivate strong trust-based relationships with senior stakeholders, serving as a strategic advisor and advocate for the client voice in every decision, ensuring their experience is consistently elevated.

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