Delivery Operations Specialist

This role is ideal for someone with a passion for logistics and delivery experience. You will play a key role in shaping the future of our delivery operations by working closely with cross-functional teams to enhance operational efficiency and achieve our sustainability goals.

• As a Delivery Experience Specialist, you will be responsible for managing truck scheduling, coordinating fleet operations, and acting as a fleet coordinator.
• You will also coordinate schedules with 3PL partners, ensuring bookings are made efficiently and effectively.
• Forecasting delivery volumes to service providers and elevating our delivery platform will be another key responsibility.
• Additionally, you will analyze and report on Carrier On-Time Delivery (COTD) KPIs, identifying trends and areas for improvement.
• You will understand and work with multiple service providers, including batching processes.
• Scheduling jobs and collections, acting as the external face for delivery coordination, will be an important aspect of this role.
• Collaboration with Fulfilment Centre, Customer Service, Finance, and Sustainability teams will be essential to achieving our goals.
• Driving projects to improve customer satisfaction with delivery speed, reliability, and predictability will be a key objective.

What we look for:

• Experience in the delivery space, with a strong background in scheduling and job coordination.
• Excellent communication and stakeholder management skills.
• Strong experience working with Excel or Google Sheets along with the ability to monitor key metrics and delivery reports.
• Proven ability to own delivery tasks and consistently meet performance expectations.
• Understanding of working with multiple service providers and fleet management.

Why join us?

• Flexible working arrangements so you can do your best work in a way that works for you.
• The learning collective where you can get your knowledge fix with our learning days and hackathons.
• Parents at THE ICONIC where you have access to our parental leave program and an extra day off for your kids' first day of school every year.
• Birthday leave where you enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself.
• Curate your style where you have no matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales.
• People & Planet Positive where from our ethical sourcing and sustainability strategies to our community engagement and diversity, our responsibility is multifaceted, and each of these facets are equally important.
• Wellbeing where you have access to our discounted gym memberships and wellbeing programs.
• People first where you have access to our Employee Assistance Program for you and your family.
• Volunteer days where you can work as a Charity Partner with Thread Together for society and environmental change.
• Refer a friend where you can enjoy a referral reward for successfully referring someone to THE ICONIC.

At our company, diversity, inclusion, and belonging are integral to our culture, fostering an environment of respect and dignity. We aim to empower self-expression and ensure our workforce reflects our diverse communities. By embracing diverse perspectives and experiences, we strive to create a genuine sense of belonging for our employees, customers, and partners, promoting equal opportunities and a better shopping experience for all.

Additional Information:

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly.