Service Operations Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeService Full time $60,000 - $80,000

Job Role: Service Operations Coordinator

This role is an exciting opportunity to join a dynamic team as a Service Operations Coordinator. In this position, you will be responsible for scheduling internal technicians and external contractors, monitoring job status, and updating systems like Trello, HubSpot, and CYA. You will also troubleshoot basic espresso machine issues over the phone, manage asset records, and support the processing of purchase orders and invoices.

About the Role:

As a Service Operations Coordinator, you will be the first point of contact for customer-related queries and provide exceptional service to our customers. You will work closely with teams across Sales, Tech, Inventory, and Warehousing to ensure seamless communication and efficient operation.

Key Responsibilities:

  • Scheduling internal technicians and external contractors
  • Monitoring job status and updating systems
  • Troubleshooting basic espresso machine issues over the phone
  • Managing asset records
  • Supporting the processing of purchase orders and invoices

Requirements:

To be successful in this role, you will need to have proven experience managing multiple systems and handling customer queries on the fly. You will also need to have sharp written and verbal communication skills, ability to juggle competing priorities without dropping the ball, and a background in admin, customer service, or service coordination.

What We Offer:

We offer a full-time permanent role based at our Alexandria HQ, working Monday to Friday. You will join a small, close-knit customer service team with strong links to our tech and operations crews. The first 6 weeks will be fully office-based for hands-on training and onboarding.

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