Global People Operations Specialist
7 days ago
Aesop is seeking a skilled and analytical Global People Operations Specialist to join our team on a 12-month maternity cover in a hybrid working pattern, based at our global head office in Collingwood.
This role will support the People Services Team's goal of optimal service delivery by providing comprehensive, accurate, and commercial HR advice to the designated client group.
The ideal candidate will be responsible for HR advisory tier 2 management in Zendesk, including policy interpretation and advice, employee relations case management, reporting and insights support, and L'Oréal HR integration support.
About You- You have a few years of experience working in a similar fast-paced role, ideally within a retail environment.
- You possess and develop a clear understanding of all HR processes and their application as part of the employee lifecycle.
- You have excellent communication skills, both verbal and written, with the ability to listen and connect with customers.
- You are able to identify concerns regarding service delivery and performance and escalate them to the leadership team.
- You have strong business acumen and commercial understanding, as well as good situational judgment in conflict resolution.
- You are able to make sound decisions and pragmatically problem-solve, with strong analytical skills and exceptional interpersonal, negotiation, and influencing skills.
- You have strong organisational skills and attention to detail, with an appreciation for Aesop's approach and a passion for the brand.
At Aesop, we believe that the best people drive our business to continued success. As a valued member of our team, you can expect:
- Flexible working arrangements, valuing work-life balance
- Flexible Fridays (summer hours)
- Generous product discount of up to 50% & complimentary product allocation
- Team lunches, sponsored social clubs, team events, and celebrations
- Parental leave and vaccination leave
- Individual training budget - strong focus on Learning and Development – access to the entire LinkedIn training library suite, and funded training programs
- Home office set-up reimbursements
- Short-term incentive bonus programs to reward performance for applicable roles
- Access to Employee Assistance Program along with other wellbeing offerings including a complimentary Headspace subscription
We are committed to promoting inclusion for all with the belief that diversity, inclusion, and belonging play an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
This role is a unique opportunity to work with a dynamic team and contribute to the growth and development of Aesop. If you are passionate about HR and have a keen eye for detail, we would love to hear from you.
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