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Advanced Services Engineer

1 month ago

Canberra, ACT, Australia Arista Networks Full time
Job Summary

We are seeking an experienced Advanced Services Engineer to provide technical support and guidance to our customers. As a key member of our team, you will work closely with account teams to address specific customer needs and provide expert-level technical assistance.

Key Responsibilities:

  • Provide advanced post-sales engineering support for Arista's Open Networking Data Center and Campus networking deployments
  • Review customer network designs for EVPN, VxLAN, and leaf-spine architecture and make recommendations for deployment
  • Assist customers in deploying and maintaining Arista's Network Packet Broker solutions
  • Migrate or interconnect to/from Cisco, Juniper, and other vendors to Arista infrastructure
  • Assist with configuration build-outs, including creating network provisioning automation using Python and tools such as Chef or Ansible
  • Assist with implementation and change controls
  • Provide bug scrubs and code recommendations
  • Provide interface to TAC and internal development teams and the customer
  • Provide customer advice regarding architectural questions, product prerequisites, product features, etc.
  • Translate complex business requirements into Leaf-Spine Network solutions
  • Assist Pre-Sales Engineer and Account Executives with designing Network solutions
  • Establish and maintain strong relationships with key partners
  • Attend key partner events, training sessions, and provide ongoing training with the customer teams globally
  • Continue training to maintain expertise
  • Ability to understand the client's business objectives and technical needs
  • Ability to meet Service Level Agreements (SLAs) for sales and clients
  • Regularly exercises discretion and independent judgment
  • Maintain professional relationships with teammates, partners, and clients
  • Some travel may be required within assigned territory

Requirements:

  • Bachelor's degree in Computer Science or equivalent
  • Network Industry Certification preferred (e.g. CCIE (R&S), JNCIE)
  • 5+ years' working experience with network technologies, including network design and deployments of Campus and Data Center networks. Knowledge of leaf-spine architectures highly desired
  • 5+ years' minimum experience with Cisco-based technologies, focusing on infrastructure and voice
  • Demonstrated experience in technical post-sales, as either a Network Consulting Engineer or as an Advanced Systems (AS) Engineer preferred
  • Experience with Cisco enterprise routing/switching within large data center enterprise customers (Catalyst, Nexus, ASR)
  • Expert knowledge in the following areas: Ethernet, VLANs, VxLAN, EVPN, IP Routing, TCP/IP, OSPF, BGP, eBGP, Multicast, QoS, Wi-Fi, NPB
  • Expertise in at least one area of Data Center related technologies - Openstack, SDN, NFV, Load Balancers, Virtualization, Linux tools
  • Expert level knowledge of industry-standard CLI
  • Ability to write white papers a plus
  • Background in Perl, Python, Scripting for creating network automation is highly desired
  • Excellent customer service and verbal communication skills
  • Excellent written skills and the ability to do related documentation and ticket tracking of opportunities/meeting follow-up

Desirable:

  • NV1/NV2 clearance