
Melbourne Technical Support Job Opening
5 days ago
Job Opportunity
We are seeking an experienced Technical Support Specialist to provide expert assistance to our customers in Melbourne. The successful candidate will possess outstanding communication skills, a solid technical background, and the ability to work independently with minimal supervision.
About the Role
The Technical Support Specialist will be responsible for:
- Providing exceptional support to end-users via phone, email, and on-site visits
- Installing, configuring, and maintaining IT systems and equipment
- Performing routine maintenance tasks to ensure optimal system performance
- Collaborating with regional support teams to resolve technical issues
- Contributing to technical documentation and process improvements
Key Requirements
To excel in this role, you will need:
- A minimum of 4 years' experience in PC support with Windows 10
- Relevant certifications in IT (e.g., CompTIA A+)
- Excellent communication and problem-solving skills
- Ability to obtain a security clearance to SECRET level
- Strong knowledge of PC hardware and peripheral equipment
- Experience with network configurations and fibre/ethernet LANs
- Proficiency in workload management tools (e.g., Service Now)
Benefits Package
We offer a dynamic work environment, opportunities for professional growth, and a competitive salary package.
Preferred Qualifications
The ideal candidate will also possess:
- Driver's license and willingness to travel to remote sites
- Advanced English language skills
- Positive team player attitude and commitment to excellent customer service
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