Melbourne Technical Support Job Opening

5 days ago


Melbourne, Victoria, Australia beBeeTechnical Full time $80,000 - $100,000

Job Opportunity

We are seeking an experienced Technical Support Specialist to provide expert assistance to our customers in Melbourne. The successful candidate will possess outstanding communication skills, a solid technical background, and the ability to work independently with minimal supervision.

About the Role

The Technical Support Specialist will be responsible for:

  • Providing exceptional support to end-users via phone, email, and on-site visits
  • Installing, configuring, and maintaining IT systems and equipment
  • Performing routine maintenance tasks to ensure optimal system performance
  • Collaborating with regional support teams to resolve technical issues
  • Contributing to technical documentation and process improvements

Key Requirements

To excel in this role, you will need:

  • A minimum of 4 years' experience in PC support with Windows 10
  • Relevant certifications in IT (e.g., CompTIA A+)
  • Excellent communication and problem-solving skills
  • Ability to obtain a security clearance to SECRET level
  • Strong knowledge of PC hardware and peripheral equipment
  • Experience with network configurations and fibre/ethernet LANs
  • Proficiency in workload management tools (e.g., Service Now)

Benefits Package

We offer a dynamic work environment, opportunities for professional growth, and a competitive salary package.

Preferred Qualifications

The ideal candidate will also possess:

  • Driver's license and willingness to travel to remote sites
  • Advanced English language skills
  • Positive team player attitude and commitment to excellent customer service


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