Tour and Activity Software Specialist

4 weeks ago


Sydney, New South Wales, Australia Fareharbor Full time

About FareHarbor

FareHarbor is a leading tour and activity software company that empowers businesses to operate and grow in the experiences industry. With a highly customizable product and best-in-class support, we help clients across 90+ countries succeed.

Our Mission

We're passionate about pioneering an industry that makes experiences better for everyone. Our team of 700+ people around the world is dedicated to delivering value to the experiences industry.

Core Values

  • Think Client First
  • We Are One 'Ohana
  • Be Curious and Learn
  • Own It
  • Act With Integrity
  • Embrace the Challenge

About the Role

We're seeking a skilled Lead Generation Specialist to join our team. As a key member of our non-client facing team, you'll play a crucial role in finding quality tour and activity companies to add to our database. Your strong focus and attention to detail will help you identify new opportunities and collaborate with other teams to drive business growth.

Responsibilities

  • Use various methods and strategies to find quality tour and activity companies
  • Add these companies to our database quickly and accurately
  • Be highly resourceful and thorough at finding contact information for potential clients
  • Field inbound sales requests and assign them to the correct sales department
  • Collaborate on larger projects with other Lead Generation Specialists and understand their impact on the business
  • Enrich and maintain the database with daily and weekly checks throughout the onboarding process
  • Understand and accurately explain complicated relationships between companies
  • Establish efficient communication with other departments by professionally taking/giving feedback
  • Be able to shift gears to complete a high priority project or task
  • Run, analyze and interpret various database reports
  • Stay up to date on industry trends and news

Requirements

  • 0-3 years of relevant experience
  • MultiTask & Precision oriented skills
  • Excellent communication skills - both verbal and written
  • Strong problem solving and critical thinking skills
  • Work well in a collaborative environment
  • Extremely comfortable on the internet
  • Adaptable to changes in a fast-paced work environment
  • Enthusiastic about working in a department that plays a supporting role
  • Intermediate experience in MS Excel and Google tools (Sheets, Docs, Slides, etc.)
  • Fluent in English (Written and verbal)

Bonus Points

  • Prior work experience in a SaaS company and/or the travel industry
  • CRM/database experience

Benefits

  • Global leave benefit
  • 22 weeks paid parental leave
  • 2 weeks paid grandparent leave
  • Extended care and bereavement leave
  • Life insurance policy
  • Pension Plan
  • Central Amsterdam Location
  • Discount CZ insurance
  • Working in a multicultural environment - 45 different nationalities
  • Commuting allowance for public transport & subsidized lunch
  • Wellness benefits (Headspace subscription & wellness webinars)
  • Hybrid friendly
  • Work-from-home assistance
  • Educational Opportunities
  • Individual skill development & growth programming
  • Social hours & events and team-building
  • 26 vacation days per year


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