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Tours and Reservations Professional
4 weeks ago
Liberty Tours is seeking a highly skilled and enthusiastic Tours and Reservations Specialist to join their team. As a key member of the operations team, you will be responsible for driving sales through travel agencies and direct clients, while providing exceptional customer service and support.
Key Responsibilities:
- Engage with travel agencies and direct clients to promote Liberty's travel packages and close sales to meet or exceed targets.
- Collaborate with Business Development Managers to efficiently receive, manage, and close leads generated by travel agencies and other sources.
- Provide knowledgeable and prompt responses to client inquiries, explaining package details and customising options to match client needs.
- Handle end-to-end booking processes to ensure a smooth, enjoyable experience for clients, managing any necessary changes or confirmations with third-party providers.
- Cultivate a professional and warm connection with each client, serving as their go-to contact for updates, information, and follow-up support.
- Accurately process payments, issue confirmations, and keep thorough records of transactions, client preferences, and booking details.
- Quickly address any travel disruptions or last-minute changes to maintain client satisfaction and uphold the company's high service standards.
- Track key metrics, such as sales performance and customer feedback, and report back to management regularly.
Why Choose Liberty Tours:
- Industry-leading salary and international travel opportunities
- Entrepreneurial and progressive owners/leaders
- A beautiful office to work from in the new Barangaroo Tower
- Great clients and a dynamic work environment
About Liberty Tours:
Liberty Tours is a company that believes that travel is not just about visiting places but creating unforgettable memories. They offer carefully crafted itineraries catering to all tastes, from captivating highlight tours to immersive tailor-made group experiences. With Liberty, travellers delve deeper into each destination, uncovering hidden gems and forging unforgettable memories.
