Operational Excellence Champion

2 weeks ago

Hobart, Tasmania, Australia beBeeCustomerFirst Full time $150,000 - $180,000

Job Opportunity: Delivering Exceptional Customer Experiences

We are seeking an experienced leader to champion our values and drive operational performance in a Hobart-based executive role.

The successful candidate will lead a team responsible for the end-to-end customer lifecycle, encompassing frontline customer operations, credit management, business improvement, resource planning, and reporting.

You will be accountable for all aspects of the customer connection to collection processes, ensuring a high level of customer experience meeting regulatory and market needs.

A key aspect of this role is partnering with senior leaders to identify opportunities for efficient, innovative, and customer-centric services that retain profitable market share and exceed evolving customer expectations.

This is a collaborative leadership role engaging across the business to drive and execute on enterprise-wide strategy.

As a change agent, you will have a track record of delivering efficiencies and innovation while maintaining a people-centred approach.

We are committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

  • Required Skills:
    • Experience in contemporary retail operations, delivering valuable customer experience in highly competitive and regulated markets.
    • Ability to develop and optimise large customer-focused operational teams.
    • Collaborative leadership skills with expertise in customer operations, billing, digital, technology, and data.
    • Commercial acumen and innovative thinking.

Benefits:

This role offers a unique opportunity to make a significant impact in driving customer satisfaction and loyalty.

You will be part of a dynamic leadership team that is passionate about promoting equality and inclusivity.

We offer a flexible and supportive work environment that allows you to thrive.

This is a Hobart-based role with opportunities for professional growth and development.

We value your contributions and appreciate your dedication to delivering exceptional results.

Our Commitment to Equality:

We are committed to providing equal opportunities to all candidates and employees, regardless of their background or circumstances.

We strive to create an inclusive and diverse workplace where everyone feels valued and respected.

We believe in fostering a culture of empathy, understanding, and mutual respect.

Join us in creating a positive and productive work environment that promotes equality and inclusivity.

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