Strategic Process Improvement Specialist

3 days ago

Sydney, New South Wales, Australia beBeeOpportunities Full time $115,000 - $130,000
Business Analyst Job Description

We are seeking a skilled Business Analyst to join our Transformation team. This role involves working with different business segments, cross-functional teams to identify process simplification, standardisation, automation/digital opportunities and collaborate with them in driving improvements.

Key Responsibilities:
  • Collaborate with client-facing leaders and brokers to map the current end-to-end landscape/processes including hand-offs, technology used etc
  • Conduct discovery assessments and analyse associated data to identify opportunities for simplification, standardisation, automation, centralisation & right-shoring
  • Create a summary of findings and proposed recommendations from the discovery assessment to get leadership alignment
  • Assist in creating business cases with inputs from key business and program stakeholders
  • Keeping a close track of benefits in-line with the business case and assist in regional and central reporting for the program
  • Conduct gap assessment from the existing Marsh Target Operating Model (TOM) design and share findings with key stakeholders to align on way forward
  • Collaborate with stakeholders to gather, analyze, and document business requirements for the specific improvement initiatives.
Requirements:
  • Strong business analysis, organisational design, and process improvement experience
  • Proven track record in driving continuous improvement or transformations
  • Experience in the building of implementation artefacts such as policies, procedures, system user documentation, communication and training material
  • Excellent stakeholder relationship and communication skills (written and verbal)
  • Strong documentation, presentation, and negotiation skills
  • Strong understanding of operational efficiency and cost management principles
  • Proven experience as a Business Analyst, preferably within operational or financial projects/organisations
  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management capabilities
  • Proficiency in process mapping tools (e.g., Visio etc)
  • Ability to work independently and as part of a team in a fast-paced / complex environment

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