Process Improvement Specialist
6 days ago
Process Improvement Specialist
The purpose of this role is to identify opportunities for process improvement and implement changes that enhance customer satisfaction and employee engagement.
Key Responsibilities:
- Lead the design and delivery of process improvements
- Collaborate with stakeholders to turn insights into actions
- Develop and maintain effective relationships with staff at all levels
- Experience in technology change projects and ability to translate processes into efficient digital workflows
- Ability to collaboratively solve problems and manage risks and issues
Requirements:
- Advanced critical thinking, analytical, and problem-solving skills
- Excellent written, verbal communication, facilitation, and presentation skills
- Strong analytical mindset and curiosity to uncover root causes and meaningful insights
- Experience in process design, business analysis, or experience strategy
- Confidence working with both data and people
Benefits:
- Autonomy to lead improvements and support from a team that values innovation, inclusion, and continuous learning
- Opportunity to shape how people experience services every day
- Great working conditions, including a professional environment and flexibility program
- An extensive Health and Wellbeing offering, including employee assistance program, private health insurance benefits, and health checks
What You'll Love Working With Us:
This is more than a job - it's a chance to make a real difference in the lives of the community and those that live, learn, work, or visit. We're committed to positive change and strive to create an inclusive and respectful workplace.
In Return, We Will Offer:
• The ability to make a difference • Great working conditions • An extensive Health and Wellbeing offering • Transformation • Reward & Recognition • Further Information available upon request
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