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Marketing Manager
2 months ago
We are seeking a highly skilled Marketing Manager - Customer Experience to join our Brand & Marketing team. As a key member of our team, you will be responsible for driving the BIG W customer experience, creating relevant omnichannel experiences that are differentiating and meaningful for Australian families.
Key Responsibilities- Drive the BIG W customer experience, creating relevant omnichannel experiences that are differentiating and meaningful for Australian families.
- Support the creation of an engaging omnichannel customer experience that seamlessly integrates across our store and digital channels.
- Make informed decisions based on customer insights, data-led market trends, and key performance indicators to continually refine and improve the customer experience.
- Assist to manage the associated budgets to deliver all Customer and Brand experience initiatives.
- Assist to manage the day-to-day relationship and commercial relationship with our print partner suppliers.
- 2+ years experience in a marketing team for a successful customer-centric brand.
- Customer-centric marketing approach with a curiosity for what emerging technologies can bring.
- Bravery to try new things, thinking outside the box to deliver brand-centric customer experiences.
- Analytical insight; measurement and impact of data to show the business results of strategic marketing efforts.
- Exceptional relationship-building capabilities, managing stakeholders at all levels.
We are a global business with endless career possibilities around every corner and across every discipline. Our team is passionate about creating better experiences together for a better tomorrow. We are committed to diversity, equity, inclusion, and belonging, and we recognize the value our team's diversity brings to our business, customers, and communities.
