
Senior Fraud Prevention Specialist
1 day ago
As a Financial Crime Investigator, you will play a vital role in preventing and detecting financial crime impacting our customers.
Key Responsibilities- Conduct comprehensive investigations following established procedures.
- Manage cases with empathy, confidence and a solution-oriented approach.
- Handle incoming and outgoing calls related to fraud events.
- Record reports, case evidence and communications accurately.
- Investigate payment/system alerts for potential scams.
Required Skills and Qualifications:
- Experience or exposure to investigation techniques, including evidence management is desirable.
- Minimum 1+ years' experience in the financial services industry or a similar role is preferred.
- Strong negotiation, planning, organisational skills and excellent verbal and written communication skills are essential.
We offer a range of benefits to support your career development and wellbeing:
- Support for your professional development and study leave.
- Flexible work options, including remote work and access to our wellbeing centre.
- Discounts on banking products and services.
Our success benefits everyday people and families, making us a great place to work.
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