Overnight Operations Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeHotel Full time $63,000 - $90,800

As a proactive and detail-oriented professional, you'll thrive in our fast-paced hotel environment. You will support overnight operations and ensure our guests enjoy a smooth and secure stay.

About the Role

This role is crucial to our nightly operations, directly impacting both guest experience and business performance.

Key Responsibilities:
  • Support overnight hotel operations, stepping in as Night Manager during rostered days off.
  • Complete accurate and timely night audit processes, reconciling daily revenue.
  • Maintain hotel security and act as the main point of contact for guests during overnight hours.
  • Monitor and report any financial discrepancies and process all relevant audit tasks.
  • Provide exceptional guest service, responding to inquiries and resolving issues promptly.
  • Assist in supervising overnight team members and ensuring standards are maintained.
  • Prepare daily financial and operational reports for management.
  • Ensure compliance with IHG brand standards and emergency procedures.
Requirements:
  • Previous hotel experience in front office or night audit roles is preferred.
  • Strong attention to detail, especially in financial reconciliation and reporting.
  • Excellent communication and guest service skills.
  • Ability to work independently overnight and handle emergency situations.
  • A team player who upholds IHG's core service values.
  • Availability for overnight shifts, including weekends and public holidays.

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