Customer Service Team Member

7 days ago


Sydney, New South Wales, Australia Lion Inc Full time

At Lion Inc, we're seeking a talented Customer Service Team Member to join our dynamic and collaborative service team. As a key member of our team, you will be responsible for delivering exceptional customer experiences through top-notch communication skills and problem-solving abilities.

Your Key Responsibilities:

  1. Respond to customer inquiries via phone, email, and portal tickets in a timely and professional manner.
  2. Provide solutions that exceed customer expectations, aiming for first call resolution with every query.
  3. Maintain accurate and detailed records of customer interactions and transactions.
  4. Evaluate and enhance our service standards to delight our customers.

What We're Looking For:

  • A people-person who thrives in a dynamic and lively atmosphere.
  • Excellent communication skills with a knack for making customers feel heard and valued.
  • Strong problem-solving abilities to tackle customer concerns with grace and creativity.
  • A passion for learning and a willingness to continuously improve your skills.
  • A process improvement mindset and ability to think outside the box.

What We Offer:

  • A vibrant and inclusive work culture where teamwork and collaboration are valued.
  • Opportunities for personal and professional growth within the company.
  • A range of perks designed to make your work experience enjoyable, including product allowance and onsite office amenities.


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