Customer Service Team Lead

2 days ago


Sydney, New South Wales, Australia Savers Australia Pty, Ltd. Full time

Job Role

The Assistant Retail Manager plays a key role in leading our Retail Operations Team and ensuring that our customers receive exceptional customer service.

Key Responsibilities:

  • Oversee the sales floor in a big box environment
  • Provide leadership and supervision to a team of up to 12 team members
  • Identify opportunities to enhance efficiencies and apply creative thinking to increase store sales and profits
  • Lead by example and role-model outstanding customer service
  • Welcome and train new team members into our business

About You

To be successful in this role, you will have a mix of the following skills and qualifications:

  • Availability for full-time hours on a flexible rotating roster from Monday to Sunday
  • Experience in a fast-paced environment - you might have worked in retail, production, warehousing, hospitality, or other customer-focused industries
  • Strong communication and coaching skills - you know how to empower and inspire your team to achieve their goals
  • Impact driven - you want to make an impact on your team and your community
  • Customer focused - you are passionate about providing an exceptional experience at every interaction
  • Eager to learn - you are always looking to find a better way, adapt and improve
  • Do the right thing - you are passionate about standing up for what's right and doing what you say you will
  • Celebrate uniqueness - you recognize that we all have something special to contribute

About Our Business

We are a team of thrifters, always searching for unique and one-of-a-kind items to sell in our stores. With training, career development, and bonus opportunities, our team is a great one. You'll positively impact Team Members, Customers, Donors, Your Community, and the Environment. If you are looking for a fulfilling place to work, with opportunities to grow and quarterly bonuses, we want to meet you.



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