Contact Centre Professional

1 week ago

Parramatta Park, Queensland, Australia beBeeClientService Full time $55,000 - $85,000

Job Title: Contact Centre Professional

About the Role

This is a key contact centre position where you will be the first point of contact for clients and financial advisers, delivering exceptional service via phone, email, and web chat.

  • You will handle inbound calls and emails from clients and financial advisers.
  • Provide accurate information and support across superannuation, insurance, investments, and pensions.
  • Address enquiries and resolve issues in an efficient and professional manner.
  • Maintain accurate and up-to-date records of all client interactions.
  • Collaborate with a diverse team to meet and exceed performance targets.
  • Uphold high service standards in every interaction.
Key Responsibilities

The successful candidate will have excellent verbal and written communication skills, strong interpersonal skills, and a genuine passion for helping others. They will also possess a positive attitude, be willing to learn and adapt to new information, systems, and processes, and be available to work a rotating roster between 8 am and 8 pm, Monday to Friday.

  • A background or interest in superannuation, insurance, investments, and pensions would be beneficial but not required.
What We Offer

We offer comprehensive training and a hybrid work model that includes working in the office and remotely. The successful candidate will receive ongoing support and development opportunities to ensure their success in this role.

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