Commercial Operations Manager
3 days ago
We are seeking a highly skilled Commercial Operations Manager to drive revenue growth, fan engagement, and operational excellence across our membership, ticketing, and merchandise programs.
This role will oversee the full customer journey — from acquisition and retention of members, to match day ticket sales, to merchandise strategy and fulfilment — ensuring a premium experience for all supporters.
- Key Responsibilities:
- Create and execute commercial strategies to achieve annual targets for acquisition, retention, and revenue growth.
- Manage membership campaign planning, including creative development, communications, and sales channels.
- Analyse data to identify growth opportunities and enhance member satisfaction.
- Commercial Experience:
- Proven track record in membership, ticketing, or merchandise management within professional sport or live entertainment.
- Strong commercial acumen with experience delivering revenue growth.
- Opportunities:
- Lead and develop a team of commercial operations specialists.
- Collaborate across departments to integrate commercial objectives into fan-facing programs.
This is an exciting opportunity for a motivated and results-driven individual to join our team and contribute to the success of our commercial operations.
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