Senior Business Solutions Expert

4 weeks ago

Melbourne, Victoria, Australia Myob Full time

This is a Senior Support Analyst role with one of the leading companies in Australia right now, Myob, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.

More About the Role at Myob

**About the Team** This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

**The Opportunity** You'll be part of the Enterprise Partner Support Team responsible for providing support for our Enterprise business, payroll and workforce management solutions. We're the heart and soul of MYOB and passionate about helping over 1.2 million businesses thrive. We're looking for hardworking, driven and results-focused technical support professionals. Our team takes great pride in helping every single one of our partners.

**What You'll Do**

  • You will be taking cases from our business partners, providing leading business and technical support to resolve and eliminate issues that may restrict users from taking full advantage of their MYOB products.
  • Provide support to Level 1 support team members.
  • Provide an authentic, knowledgeable and effective experience for all of our partners.

**What will you bring?**

  • Understanding of accounting processes is essential.
  • Experience working with ERP software desirable.
  • Understanding of IT (networking, Windows, installation of software, operating systems, server environments).
  • Strong analytical skills that translate to excellent troubleshooting and solution skills in business applications.
  • An understanding of the SaaS and AWS environment.

If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Myob.

Applying here is the first step in the hiring process for this role at Myob.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

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