Hospitality and Events Manager
2 weeks ago
About the Role
We are seeking a highly motivated and experienced Hospitality and Events Manager to join our team at the East Fremantle Community Park. As a key member of our leadership team, you will be responsible for the overall management of the venue's hospitality operations, including front desk operations, reservations, guest services, and housekeeping.
Key Responsibilities
- Supervise and manage all aspects of hospitality, including front desk operations, reservations, guest services, and housekeeping.
- Ensure a high level of customer service by leading and motivating the hospitality team, setting performance expectations, and providing ongoing training and development.
- Oversee guest relations, addressing inquiries, concerns, and complaints in a timely and professional manner, aiming to exceed guest expectations.
- Collaborate with all team members and partners to ensure seamless coordination and delivery of services to guests.
- Coordinate reservations and optimize visitation, maximizing revenue and maintaining accurate booking records.
- Monitor guest feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends.
- Conduct regular inspections to ensure cleanliness, functionality, and maintenance of the venue.
- Manage vendor relationships, negotiate contracts, and ensure quality and cost-effective service delivery.
- Stay updated on industry trends, best practices, and emerging technologies in the hospitality field, continuously seeking opportunities to enhance guest experiences.
About You
We are looking for a highly skilled and experienced hospitality professional who is passionate about delivering exceptional customer service and creating memorable guest experiences. You will have a strong background in hospitality management, with a proven track record of success in leading high-performing teams and driving business growth.
About the Venue
The East Fremantle Community Park is a vibrant and welcoming local space where sports, leisure, and recreation thrive together. Our venue offers a range of amenities, including a café, full-service restaurant, bar, and large function centre, as well as a state-of-the-art fitness centre and various leisure activities for children and adults of all abilities.
About the Company
Belgravia Health and Leisure Group Pty Ltd is a leading provider of health and leisure services in Australia and New Zealand. We are committed to delivering exceptional customer experiences and creating vibrant communities that promote health, wellness, and social connection.
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