Digital Transformation Lead

2 days ago


Fremantle, Western Australia beBeeCustomerExperience Full time $130,000 - $153,000
Lead the Future of Customer Experience

Shape the future of how our community receives services by leading a change management strategy and plan for a new enterprise CRM system. This project aims to transform how we connect with and support our community, ensuring staff are supported with the right communications, training and tools, embedding a customer-first culture and lasting behavioural change across the organisation.

The role will require an experienced professional to guide staff, leaders, and stakeholders through this journey, fostering engagement, minimising resistance and driving adoption. The successful candidate will ensure the implementation is successful, partnering with leaders to embed a customer-centric approach and drive long-term results.

  • Develop and lead the change management strategy and plan for the CRM implementation
  • Partner with leaders to foster engagement, minimise resistance and drive adoption
  • Ensure staff are supported with the right communications, training and tools
  • Embed a customer-first culture and lasting behavioural change across the organisation

We seek a skilled professional with a proven track record leading change in large, complex projects, strong stakeholder engagement and communication skills, and hands-on experience designing and delivering training, communications and change readiness activities.



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