Automotive Customer Service Representative

2 days ago

Tweed Heads, New South Wales, Australia beBeeService Full time $60,000 - $80,000

As a highly skilled Automotive Professional, you will be the first point of contact for customers, ensuring they receive exceptional service and support throughout their vehicle servicing experience.

This is an exciting opportunity to join our team in Tweed Heads as a Service Advisor. Your passion for delivering outstanding customer service and your ability to provide accurate information about vehicle services will make you an asset to our organization.

About the Role:

- Greet customers and discuss their service needs in a friendly and approachable manner.
- Provide clear and concise explanations of repair options and service quotes.
- Manage customer expectations regarding service timelines and costs with effective communication skills.
- Coordinate with technicians to ensure timely and efficient service delivery.
- Follow up with customers regarding the progress of their vehicles, maintaining a high level of customer satisfaction.
- Maintain up-to-date knowledge of products, services, and promotions to provide expert advice.

Key Requirements:

- Previous experience in a customer-facing role, preferably in the automotive industry.
- Strong communication and problem-solving skills to resolve customer queries efficiently.
- Ability to work under pressure and meet deadlines while maintaining a calm and composed demeanor.
- Excellent organizational skills and attention to detail to manage multiple tasks effectively.
- A friendly and approachable attitude with a genuine passion for delivering exceptional customer service.

Career Advancement Opportunities:

- Competitive salary package with performance-based incentives to recognize outstanding contributions.
- Supportive team environment that fosters growth and development opportunities.
- Dynamic and customer-focused work environment that encourages innovation and excellence.

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