Affiliate Marketing Specialist

1 week ago

Sydney, New South Wales, Australia Rakuten Asia Full time
About Rakuten Asia Pte. Ltd.

Rakuten Asia Pte. Ltd. is a leading player in the digital marketing landscape, with a strong presence in the Asia-Pacific region. As a key member of our team, you will play a crucial role in driving business growth and success.

The Role

We are seeking a highly motivated and experienced Affiliate Account Manager to join our dynamic team. As an Affiliate Account Manager, you will be responsible for managing and executing affiliate marketing strategies for a diverse portfolio of clients. Your mission will be to build strong client relationships, analyze performance data to support strategic decisions, and identify growth opportunities within your accounts.

Working closely with internal teams and clients, you will contribute to the development and optimization of affiliate programs that align with business goals and market trends. This role offers the chance to collaborate across functions, share insights, and participate in projects that enhance our brand and business growth.

Key Responsibilities:

  • Manage a portfolio of clients, executing affiliate marketing strategies effectively to meet established goals.
  • Build and maintain strong relationships with clients through regular meetings, emails, calls, and support tickets, acting as the primary point of contact.
  • Apply analytical skills to assess performance data and make informed decisions to support client objectives.
  • Seek opportunities for growth and upselling within client accounts, responding to client needs and market opportunities.
  • Address and resolve client disputes, aiming for satisfactory outcomes and maintaining positive client relationships.

Requirements:

  • 3+ years of digital marketing experience including client service (agency, client or consulting)
  • BA degree in a Marketing field preferred
  • Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
  • Experience in strong client relationships, reinforced by building trust, advising and upselling
  • Good project management skills
  • Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing
  • Highly organised, self-motivated, good time-management, able to prioritise
  • Think creatively, has a problem-solving approach and uses professional judgment
  • Proactive - continually looking for ways to grow and improve within own role
  • Strong customer services skills: Negotiation, diplomacy, able to translate client requirements into technical specifications
  • Detail-orientated
  • Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.

What's on Offer?

  • Flexible working options
  • Fantastic work culture
  • Opportunity to make a positive impact

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