Frontline Customer Experience Associate

2 days ago


Brisbane, Queensland, Australia NEXTDC Full time
Customer Service Role

This position requires a skilled customer service representative to provide exceptional support to our clients. As a frontline employee, you will be the initial point of contact for customers and visitors within our facilities.

Responsibilities
  • Ensure a positive experience for all customers and visitors by providing timely, courteous, and professional service.
  • Work collaboratively with internal teams to deliver seamless customer experiences.
  • Provide accurate advice and guidance on customer service requests and incidents.
Requirements
  • A minimum of two years' experience in customer-facing roles, preferably in a call center or concierge environment.
  • Strong communication and interpersonal skills, both written and verbal.
  • The ability to multitask, work independently, and prioritize tasks efficiently.
  • Familiarity with ticketing/service management systems is a plus.
What We Offer
  • An estimated salary of $60,000 - $80,000 per annum, depending on experience.
  • A dynamic and inclusive work environment with opportunities for growth and development.
  • A comprehensive benefits package, including gifted share options, NEXTDC days, volunteer days, and holistic wellbeing programs.
About Us

NEXTDC is a leading provider of data centre services, dedicated to building a diverse and inclusive workforce that represents the communities we serve.



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