Key Customer Relationship Manager

3 days ago

Sydney, New South Wales, Australia beBeeNegotiator Full time $90,000 - $120,000
Key Customer Relationship Manager

Ferrero is seeking a Key Customer Relationship Manager to lead key customer relationships across the out-of-home channel, driving strategy, negotiation, and execution to deliver triple-win outcomes.

This role involves owning and managing customer relationships, overseeing day-to-day operations and supporting senior-level engagement with key HORECA accounts. The ideal candidate will foster long-term partnerships and proactively identify new business opportunities.

The successful candidate will implement Ferrero's commercial strategy with precision, creativity, and a results-driven mindset. They will drive business growth by identifying new customer opportunities, developing customized solutions, and expanding Nutella into innovative formats and channels.

Additional responsibilities include leading impactful negotiations, securing case deals, pricing strategies, and activation plans that deliver mutual value. Effective collaboration with internal teams and external partners is crucial to ensure alignment and execution.

The Key Customer Relationship Manager will be responsible for accurate demand planning and reporting, maintaining data integrity and forecasting precision. A proven track record in budget management, including trade and A&P spend, is essential.

We are looking for a proactive and entrepreneurial mindset, excellent negotiation, relationship management, and analytical thinking skills. Strong collaboration skills and proficiency in MS Office and SAP TM are also required.

  • A university degree in a relevant field
  • Proven experience in the FMCG industry, preferably with exposure to HORECA, wholesale, or out-of-home channels
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment

We offer a dynamic work environment, opportunities for career growth, and a chance to be part of a global company with iconic brands.

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