Clinical Manager

4 days ago

Melbourne, Victoria, Australia beBeeClinicalManager Full time $150,000 - $180,000

Clinical Manager Job Description

Job Title:

Clinical Manager - Critical Incidents and Onsite Services

About the Role:

Converge International is a leader in providing health & wellbeing and people risk management solutions. We collaborate with organisations to deliver Employee Assistance Programs (EAP), counselling, crisis response, training, conflict resolution, career counselling, assessment and consulting services.

Job Summary:

This is an exciting opportunity for a registered Psychologist, Social Worker or Counsellor to join our team as a Clinical Manager. The successful candidate will have at least five years' experience within a supervisory role working within the organisational wellbeing industry.

  • Supporting and managing teams to achieve performance objectives and KPI's.
  • Quarterly assessment and review of progress against primary goal of meeting KPIs, high quality service provision.
  • Demonstrated commitment to achieving strategic objectives through role modelling and championing business directions and strong leadership with staff.
  • Establish relevant KPIs for coordinators and consultants in collaborations with the Chief Clinical Officer, reporting measures and systems tracking.
  • Develop and maintain ongoing positive relationships with key influential decision makers at client organisations and participation in client meetings to support clinical service delivery.
  • Provide clear processes and engage in continuous improvement activities to maximise quality in service delivery.
  • Where required identify, act and report on complaints.
  • Ensure consultant compliance with clinical governance and service delivery standards.
  • Lead with compassionate support and foster a culture of accountability.
  • Contribute to the achievement of organisational direction and goals.
About You:

The ideal candidate will possess:

  • At least 10 years' consulting experience, with minimum 4 years' experience in critical incident service delivery.
  • Proficient in knowledge of trauma informed care and best practice service delivery.
  • Minimum 5 years leadership experience in a clinical or related field.
  • Strong knowledge of emergency care service delivery models and people management within an emergency/critical incident context.
  • Strong knowledge of onsite models including walk the floor and individual counselling.
  • Demonstrated capability and experience in leading a team of professionals in providing a client and customer driven service across multiple stakeholders.
  • Strong project management skills with an ability to make decisions, coordinate projects and respond reactively where required.
  • Ability to work in a self-directed manner and effectively manage high volume and often complex tasks.
  • Strong decision-making capability around customer risk and have exemplary strategic planning skills.
  • Proven ability to manage people and influence culture.
  • Demonstrated flexibility and initiative with the ability to 'think outside the square'.
  • Minimum post graduate qualifications in the related field of consulting services.
  • Availability to travel as required.

What We Offer:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.

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