Principal Client Success Advisor

1 month ago

Sydney, New South Wales, Australia Diligent Corporation Full time
About Us

Diligent is a global leader in modern governance, providing innovative SaaS solutions across governance, risk, compliance, audit, and ESG. Our platform empowers over 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices, enabling them to make better decisions, faster.

At Diligent, you'll be part of a team of passionate, smart, and creative individuals who not only want to build the software company of the future but also make the world a more sustainable, equitable, and better place.

Job Overview

We're seeking an experienced Governance, Risk, and Compliance Advisor to join our team and work on key accounts to drive adoption and retention, and identify areas for expansion within our platform. This role will leverage our GTM and value drivers established through combining people, process, and technology.

Key Responsibilities
  • Develop and execute strategic account plans and roadmaps to drive client retention and expansion within Diligent's suite of products and services.
  • Serve as a subject matter expert on our GRC products and services, providing product training and educating clients on best practices for configuring, customizing, and optimizing the functionality of the GRC platform and modules.
  • Conduct in-depth assessments of clients' GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
  • Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules.
  • Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.
  • Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.
Requirements
  • Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
  • Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.
  • Minimum of 10 years of experience in a client-facing role within the legal, audit, risk, or compliance industry.
  • Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
  • Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
  • Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.
What We Offer
  • Creativity is ingrained in our culture. We are innovative collaborators by nature, thriving in exploring how things can be differently both in our internal processes and to help our clients.
  • We care about our people, offering a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time off policy, and wellness programs.
  • We have teams all over the world, with office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
  • Diversity is important to us, and we foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

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