Director of Client Success Advisory
4 weeks ago
About Us
Diligent is a global leader in modern governance, providing innovative SaaS solutions across governance, risk, compliance, audit, and ESG. Our platform empowers over 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices, enabling them to make better decisions, faster.
At Diligent, you will be part of a team of passionate, smart, and creative individuals who want to build the software company of the future and make the world a more sustainable, equitable, and better place. We are a global community on a mission to make a real impact.
Position Overview
We are seeking an experienced Director to join our team and manage a team of Client Success Advisors to drive adoption and retention, and identify areas for expansion within our platform. This position will leverage our GTM and value drivers established through combining people, process, and technology.
Key Responsibilities
- Lead, inspire, and mentor a team of Client Success Advisors to drive client retention and expansion within Diligent's suite of products and services.
- Provide guidance, support, and ongoing enablement training to ensure the team achieves its retention targets.
- Track, analyze, and report on key performance metrics related to client adoption, retention, and at-risk clients.
- Develop and implement strategies to drive successful implementation, adoption, and retention of products.
- Demonstrate product functionality, provide general product training, and educate clients on best practices for configuring, customizing, and optimizing the functionality of the GRC platform and modules.
- Conduct in-depth assessments of clients' GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
- Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules.
- Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.
- Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.
Required Experience/Skills
- Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
- Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.
- Minimum of 12 years of experience in a client-facing role within the legal, audit, risk, or compliance industry.
- Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.
- Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
- Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
- Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time off policy, and wellness programs to name a few.
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining, and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable, equitable, and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug-free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state, and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees, or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
-
Senior Client Success Director
2 weeks ago
Sydney, New South Wales, Australia Diligent Corporation Full time{"title": "Director of Client Success Advisory","subTitle": "Drive Client Retention and Expansion", "bulletPoints": [{"title": "Overview","description": "Diligent is seeking an experienced Director to manage a team of Client Success Advisors and drive client adoption and retention within our platform."}, {"title": "Key Responsibilities","description": "•...
-
Director of Client Success Advisory
3 weeks ago
Sydney, New South Wales, Australia Diligent Corporation Full timeAbout UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability – to lead with purpose.Job OverviewWe are seeking an experienced Director to join our...
-
Strategic FIG Advisory Director
3 weeks ago
Sydney, New South Wales, Australia Kenbury Full timeFIG Advisory Director OpportunityAn exciting opportunity has arisen for a highly experienced Director of Financial Institutions Group (FIG) to join Kenbury in Sydney. In this strategic leadership role, you will drive M&A transactions within the FIG sector, working with clients across banking, insurance, asset management, and other financial services. Your...
-
Strategic Advisory Director
1 day ago
Sydney, New South Wales, Australia Laing O'Rourke Full timeAbout the RoleWe are seeking a Strategic Advisory Director to lead our Corporate Advisory Team in Sydney. This role will oversee strategic planning, client relationships, product management, and staff development to drive advisory business growth.Key ResponsibilitiesAssist the General Manager, Advisory, with strategic planning and develop client account...
-
Director of Client Success
1 month ago
Sydney, New South Wales, Australia Diligent Corporation Full timeAbout UsDiligent is a global leader in modern governance, providing innovative SaaS solutions across governance, risk, compliance, audit, and ESG. Our platform empowers over 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices, enabling them to make informed decisions faster.We're a team of...
-
Strategic Advisory Director
7 hours ago
Sydney, New South Wales, Australia Laing O'Rourke Full timeAbout the OpportunityWe are seeking a Strategic Advisory Director to lead our Corporate Advisory Team in Sydney.Job SummaryThis role will drive strategic planning, client relationships, product management, and staff development to propel advisory business growth.Key ResponsibilitiesAssist the General Manager, Advisory, with strategic planning and develop...
-
Director of Client Success
4 weeks ago
Sydney, New South Wales, Australia Diligent Corporation Full timeAbout UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...
-
Director of Transport Advisory
2 weeks ago
Sydney, New South Wales, Australia Urbis Full timeAbout this roleAt Urbis, we are looking for a seasoned professional to join our Transport Advisory team as an Associate Director. This is an exciting opportunity to work on city-shaping projects for a diverse range of private and public-sector clients.Key ResponsibilitiesLead bids and projects with minimal supervisionAssist with forecasting, project...
-
Director of Client Success Strategy
2 weeks ago
Sydney, New South Wales, Australia Diligent Corporation Full timeAbout UsDiligent Corporation is a global leader in modern governance, empowering leaders with technology, insights, and connections to drive greater impact and accountability. Our team is passionate about making the world a more sustainable, equitable, and better place. We're looking for a seasoned Director of Client Success Strategy to join our team of...
-
Sydney, New South Wales, Australia HLB Mann Judd Full timeAbout HLB Mann JuddWe are a leading award-winning chartered accounting and advisory firm, proud member of HLB International, ranked top 8 globally in the Advisory and Accounting network across 157 countries.Our diverse team promotes leadership, personal and professional growth with over 180 staff and 21 partners. We have been recognized with several awards,...
-
Strategic Advisory Expert
4 weeks ago
Sydney, New South Wales, Australia KPMG Full timeAt KPMG, we are seeking a highly skilled and experienced professional to join our Deal Advisory team as a Director. Our team provides independent corporate advisory services across a range of transactions, including acquisitions, divestments, mergers, takeovers, debt advisory, corporate finance, corporate strategy, and capital raisings.Key...
-
Energy Transition Advisory Director
1 month ago
Sydney, New South Wales, Australia East Partnership Full timeEnergy Transition Advisory DirectorEast Partnership is seeking an experienced Energy Transition Advisory Director to join our global Project Finance and M&A advisory deal team. As a key member of our team, you will work closely with our worldwide team and offices in Singapore and Tokyo to accelerate the energy transition in Australia and New Zealand.Key...
-
Tax Advisory Associate Director
4 weeks ago
Sydney, New South Wales, Australia KPMGau Full timeUnlock Your Potential as a Tax Advisory Associate DirectorKPMG Enterprise Business & Tax Advisory is a national practice that supports clients in managing their compliance and advisory needs to plan for their continued business success and growth. We deliver innovative solutions, big-picture perspectives, and acute insights that help clients make informed...
-
Tax Advisory Associate Director
4 weeks ago
Sydney, New South Wales, Australia KPMG Australia Full timeAbout the RoleWe are seeking a highly skilled Tax Advisory Associate Director to join our team at KPMG Australia. As a key member of our Business and Tax Advisory team, you will play a critical role in supporting clients with their compliance and planning needs.Key ResponsibilitiesPrepare and review financial statements and income tax returns for...
-
Tax Advisory Associate Director
3 weeks ago
Sydney, New South Wales, Australia KPMG Australia Full timeAbout the RoleWe are seeking an experienced Tax Advisory Associate Director to join our team at KPMG Australia. As a key member of our Business and Tax Advisory team, you will play a critical role in supporting clients with their compliance and planning needs.Key ResponsibilitiesPrepare and review financial statements and income tax returns for discretionary...
-
Client Director
2 weeks ago
Sydney, New South Wales, Australia ROC Consulting Full timeAbout the RoleThe successful candidate will be responsible for managing a team of accounting professionals, providing expert advisory and compliance services to clients. This is an exciting opportunity to join a reputable firm based in the Southern Suburbs of Sydney.Key ResponsibilitiesSupervise and mentor a talented team of accounting professionalsClient...
-
Financial Director
1 day ago
Sydney, New South Wales, Australia Anton Murray Consulting Full timeAbout the OpportunityWe are seeking a highly motivated Financial Director to join our team in Sydney. As a key member of our corporate advisory firm, you will be responsible for building and maintaining relationships with corporate clients in Australia and Asia.Your primary focus will be on originating and executing ECM and advisory transactions. You will...
-
Tax Advisory Associate Director
4 weeks ago
Sydney, New South Wales, Australia KPMG Full timeAbout the RoleWe are seeking a highly skilled Tax Advisory Associate Director to join our team at KPMG. As a key member of our Business and Tax Advisory team, you will be responsible for providing expert tax advice to our clients, helping them navigate complex tax matters and achieve their business goals.Key ResponsibilitiesPrepare and review financial...
-
Head of Client Success
3 weeks ago
Sydney, New South Wales, Australia ADAPT Ventures Pty Ltd Full timeAbout the RoleThe Head of Client Success will be responsible for driving the performance of the Client Success Team, providing exemplary service to our executive client base in the ANZ market. This role requires a strong executive presence, intrinsic drive, and natural curiosity, with a desire to make a difference and over deliver on promises and customer...
-
Deal Advisory Expert
2 weeks ago
Sydney, New South Wales, Australia KPMG Full timeUnlock Business OpportunitiesKPMG's Deal Advisory business is a hub for innovative solutions, where we think like an investor to add and preserve value for clients. Our team of specialists works at deal speed to help find and drive value throughout the deal and transformation lifecycle.Your OpportunityWe seek talented individuals to join our Deal Advisory...