Quality Assurance Team Leader

4 weeks ago

Capital Hill, Australia Programmed Full time
About the Opportunity

This exciting role exists for a Quality Assurance Team Leader to join Programmed's team, ensuring the quality of audits conducted under the Housing ACT Facility Management contract.

The successful candidate will be responsible for updating the Annual Quality Assurance Plan, reviewing the internal QA framework, and driving compliance across subcontractor performance. Key responsibilities include conducting regular spot checks, targeted audits, and preparing detailed reports with risk analysis and recommendations for improvement.

The role requires close collaboration with internal stakeholders to carry out audits, address client complaints, and ensure compliance with contractual obligations and ISO 9001 standards. The Quality Assurance Team Leader will be a key point of contact for inquiries and oversee the quality of field audits and investigations to ensure timely conflict resolution and client satisfaction.

Key Responsibilities
  • Conduct quality audits on subcontractors working under the Housing ACT Facility Management contract
  • Update the Annual Quality Assurance Plan and review internal QA frameworks
  • Conduct regular spot checks and targeted audits to ensure contract compliance
  • Prepare audit reports, including findings, opportunities for improvement, and recommendations
  • Investigate complaints and prepare responses to resolve conflicts
  • Act as an escalation point for inquiries and complaints
  • Collaborate closely with the Compliance and Engagement Manager on activities

About You
  • Experience conducting audits and preparing audit reports
  • Knowledge of ISO 9001 preferred but not essential
  • Strong problem-solving skills and experience investigating and resolving complaints, preparing reports, and managing risk
  • High attention to detail
  • Strong communication and interpersonal skills

This is an exciting opportunity to join a leading provider of operations and maintenance services, Programmed, and contribute to the quality of audits conducted under the Housing ACT Facility Management contract.

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