Banks Service Professional

2 days ago

City of Moreton Bay, Australia beBeeBanking Full time $71,150 - $78,351
Key Role: Banking Consultant

This role plays a pivotal part in providing outstanding customer service via face-to-face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while achieving optimal team, customer, risk and performance outcomes.

Core Responsibilities:

  • Deliver exceptional customer-obsessed service that drives customer satisfaction and first call resolution
  • Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
  • Support and educate customers on how to use digital platforms for personal banking, empowering them to self-serve with online banking features
  • Provide support for seamless digital onboarding processes ensuring a smooth experience for new customers to make the most of their banking
  • Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes resulting in strong NPS outcomes
  • Contribute to a collaborative team culture balanced across people, customer, risk, and performance
  • Ensure compliance with all internal policies and procedures as well as external requirements including legislative requirements such as Privacy and FSRA

Requirements:

  • Experience in delivering high quality customer experiences
  • Comfortable with digital customer service platforms to assist customers in real-time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
  • Understanding of digital verification and ID validation systems used in customer onboarding
  • Proficiency in digital payment technologies such as mobile wallets and online payments
  • Ability to handle and assist with digital banking queries empowering customers to manage their accounts online

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The opportunity to be part of a leading financial institution contributing to its success

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