Customer Banking Specialist

2 days ago

City of Moreton Bay, Australia beBeeCustomer Full time $65,000 - $90,000

Are you a customer-focused professional looking for a new challenge? Do you have experience in delivering exceptional service to clients?

About the Role
  • We are seeking a highly skilled banking consultant to join our team. As a banking consultant, you will play a crucial role in providing timely and accurate information to customers via telephone and online channels.
  • Your primary responsibilities will include:
  • Delivering customer-obsessed service that drives customer satisfaction and first call resolution
  • Providing support and education to customers on how to use digital platforms for personal banking
  • Demonstrating the ability to listen, build trust and ask the right questions to exceed customers' expectations
Key Responsibilities
  • Experience in delivering high quality customer experience
  • Comfortable with digital customer service platforms to assist customers in real-time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers

We offer a dynamic and inclusive work environment where you can grow and develop your skills. Our ongoing training and development opportunities will help you succeed in your role.

What We Offer
  • A competitive salary package and benefits program
  • Ongoing training and development opportunities
  • A dynamic and inclusive work environment

We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.

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