Support Officer

2 weeks ago

Mount Gambier, South Australia Australian Red Cross Full time
About the Role

This is an exciting opportunity to join the Australian Red Cross team as a Support Officer - Aged Care Specialist. As a key member of our Nationwide Visiting Program, you will be responsible for delivering the Aged Care Volunteer Visitor Scheme (ACVVS) program in the community, providing a social connection service for older Australians.

Key Responsibilities
  • Train and support volunteers to deliver the ACVVS program in accordance with program guidelines and Australian Red Cross policy.
  • Network with Aged Care Facility Co-ordinators, home care providers, volunteer agencies, and the local community to promote and expand the service.
  • Maintain accurate records of volunteers, clients, and their matches, as well as progress through their placement.
  • Develop and maintain positive working relationships with internal and external stakeholders, including communication with Home Care Package providers and Lifestyle Co-ordinators.
  • Support and coach volunteers, and connect with the local community to ensure the program's success.
What We Offer

As a Support Officer - Aged Care Specialist with the Australian Red Cross, you will have the opportunity to work with a purpose-driven organisation that makes a genuine difference in the lives of people and communities. You will be part of a team that values diversity, inclusivity, and respect, and offers a range of benefits, including:

  • Financial wellbeing: salary packaging, superannuation, and other benefits.
  • Health and wellbeing: access to specialist advice, guided meditation, and other wellbeing programs.
  • Work-life flexibility: flexible working arrangements, paid 'Me' day, and other leave options.
  • Career development: ongoing learning, training, and development courses.
Requirements

To be successful in this role, you will need to have:

  • Comfortable working in a fast-paced online environment across multiple software platforms.
  • Excellent communication and interpersonal skills.
  • Ability to work in a virtual team and support other team members.
  • Demonstrated ability to think outside the box to resolve volunteer and client concerns.
  • An Australian Driver's Licence.
Why Work with Us?

The Australian Red Cross is a leading humanitarian organisation that makes a genuine difference in the lives of people and communities. We value diversity, inclusivity, and respect, and offer a range of benefits and opportunities for career development. If you are passionate about making a difference and working with a purpose-driven organisation, we encourage you to apply for this exciting opportunity.

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